By accessing, browsing, registering on, placing an order through, or otherwise using TechVan, you acknowledge that you have read, understood and agreed to be bound by this Agreement. If you do not agree with any part of these Terms & Conditions, you should not use the Platform or place an order through TechVan.

TechVan may amend, modify or update this Agreement from time to time. The updated version will apply from the date it is published or otherwise communicated. Continued use of the Platform after an update constitutes acceptance of the revised terms, subject to applicable law.

1. TechVan Platform

• TechVan is an e-commerce and digital commerce platform through which customers may discover, compare, order and purchase eligible products and related services made available from time to time.
• The Platform may offer handsets, smart devices, gadgets, accessories, electronics and other products sourced, supplied or fulfilled by TechVan, authorized distributors, OEMs, national distributors, vendors, sellers, logistics partners or other approved third parties.
• Availability of any product, brand, offer, delivery area, payment method or service is subject to operational capability, stock availability and applicable commercial arrangements.

2. Definitions

• "Account" means a registered TechVan customer account, where registration is required.
• "Customer" or "User" means any person or entity accessing or purchasing through TechVan.
• "Order" means a request submitted by a Customer to purchase Product(s) through the Platform.
• "Product" means any handset, gadget, accessory, electronic device or other merchandise offered through TechVan.
• "Seller" or "Vendor" means TechVan and/or any approved third-party supplier, OEM, distributor, national distributor or merchant whose Products are offered through the Platform.
• "Delivery Partner" means any third-party logistics or courier provider engaged for delivery or related fulfillment services.
• "Promotional Benefit" includes discounts, vouchers, coupons, bundles, cashback, gifts, loyalty benefits or other campaign benefits.

3. Eligibility and User Account

• You must be legally capable of entering into a binding contract under applicable law to use the Platform for purchases.
• You agree to provide accurate, current and complete information when creating an Account or placing an Order and to update such information where necessary.
• You are responsible for maintaining the confidentiality of your login credentials, passwords and verification codes and for activities performed through your Account.
• TechVan may require identity, mobile number, email, address or other verification where reasonably necessary for order processing, fraud prevention, payment, delivery or regulatory compliance.
• TechVan may suspend, restrict or close an Account where false information, suspicious activity, misuse or a breach of these Terms is identified.

4. Platform Usage and Restrictions

• You are granted a limited, non-exclusive, non-transferable and revocable right to access and use TechVan for lawful personal or authorized business purposes.
• You must not use TechVan for fraud, unauthorized resale schemes, hacking, scraping, automated abuse, impersonation, money laundering, infringement, unlawful transactions or any activity prohibited by the laws of Bangladesh.
• You must not interfere with the security, availability, integrity or normal operation of the Platform; introduce malicious code; attempt unauthorized access; reverse engineer protected components; or misuse promotional mechanisms.
• TechVan may restrict access, cancel transactions or take other reasonable measures where misuse, abnormal ordering behavior or suspected fraud is detected.

5. Product Information and Availability

• TechVan will use reasonable efforts to present product descriptions, specifications, images, colors, prices and availability accurately. Product images may be illustrative and actual appearance may vary due to display settings, packaging revisions or manufacturer changes.
• Product specifications, bundled items and warranty terms may be determined by the relevant manufacturer, OEM, distributor or Seller and may change without prior notice where permitted by law.
• All Products are subject to availability. Adding a Product to a cart or wish list does not reserve stock.
• TechVan may limit quantities per Customer, Account, mobile number, address, payment instrument or campaign where reasonably required.

6. Pricing, Taxes and Charges

• The applicable Product price will generally be the price displayed on the Platform at the time the Order is submitted, subject to validation and Order acceptance.
• Prices may include or exclude applicable VAT, taxes, delivery charges, service charges or other fees as clearly indicated during checkout or as required by law.
• TechVan may change prices, offers or charges at any time before an Order is accepted.
• If an obvious pricing, technical or typographical error occurs, TechVan may cancel or correct the affected Order, subject to applicable law and refunding any successfully collected amount where required.

7. Order Placement and Acceptance

• Submitting an Order constitutes an offer by the Customer to purchase the selected Product(s). An Order is not finally accepted merely because an automated acknowledgement, OTP, SMS or email has been generated.
• TechVan may verify stock, price, Customer details, payment status, delivery feasibility and fraud indicators before accepting or fulfilling an Order.
• TechVan may reject or cancel an Order due to stock unavailability, payment failure, inaccurate information, suspected fraud, delivery limitations, pricing error, campaign misuse, regulatory restriction or other reasonable operational grounds.
• Where an Order is cancelled after successful payment, the applicable refund process will be initiated in accordance with the relevant payment channel and TechVan's approved refund policy.

8. Payment

• Available payment methods may include cash on delivery, mobile financial services, cards, bank payments, EMI or other methods displayed on the Platform from time to time.
• Payment services may be provided by banks, payment gateways, mobile financial service providers or other third parties and may be subject to their own terms and conditions.
• For EMI or financing transactions, eligibility, tenor, charges, interest, approval and settlement are determined by the relevant bank or financing partner unless expressly stated otherwise.
• TechVan may require full or partial advance payment for selected Products, high-value Orders, campaigns or delivery locations.
• TechVan is not responsible for delays caused solely by a bank, payment gateway or third-party payment service provider, but will provide reasonable support for reconciliation where appropriate.

9. Delivery and Fulfillment

• Delivery availability, estimated delivery time and charges may vary by location, Product, Seller, stock location and logistics partner.
• Any delivery timeline shown is an estimate unless expressly stated as guaranteed. Delays may occur due to weather, traffic, public holidays, force majeure, political or civil disruption, logistics constraints, inaccurate Customer information or other circumstances beyond reasonable control.
• The Customer must provide a complete and accurate delivery address and a reachable contact number and must ensure that an authorized person is available to receive the Order.
• TechVan or its Delivery Partner may request reasonable identity or order verification before handover.
• Risk of loss or damage will transfer in accordance with applicable law and the relevant delivery/acceptance process.

10. Order Cancellation

• A Customer may request cancellation before dispatch or before the Order reaches a non-cancellable fulfillment stage, subject to the cancellation options made available by TechVan.
• Certain Products, promotional bundles, customized items, activated products or special orders may not be cancellable after processing has begun, where permitted by law.
• TechVan may cancel an Order for the reasons described in these Terms and will process any applicable refund according to the approved refund procedure.

11. Returns, Replacement and Refunds

• Returns, replacements and refunds are subject to TechVan's published Return & Refund Policy, the condition and category of the Product, manufacturer/vendor rules and applicable law.
• A Customer requesting a return or replacement may be required to provide the invoice/order number, original packaging, accessories, manuals, warranty card, promotional items and reasonable evidence of the claimed defect, damage or mismatch.
• Products damaged through misuse, unauthorized repair, liquid damage, physical damage, improper handling, installation contrary to instructions, or other exclusions under the applicable warranty may be ineligible for return or replacement.
• For eligible refunds, processing time may vary by payment method, bank, payment gateway or financial institution. The exact refund timeline should be stated in TechVan's approved Return & Refund Policy.
• Change-of-mind returns, if offered, will apply only under the conditions specifically published by TechVan.

12. Warranty and After-Sales Support

• Warranty coverage, where applicable, is provided according to the relevant manufacturer, OEM, authorized distributor, Seller or TechVan warranty terms communicated for the Product.
• Customers may be required to visit or contact an authorized service center for diagnosis, repair or warranty service.
• TechVan does not extend or create a manufacturer's warranty unless an additional TechVan warranty is expressly stated for the Product.
• Warranty may be void or restricted where serial numbers, IMEI numbers, seals or labels are altered; unauthorized repair is performed; or the Product is damaged by misuse or circumstances excluded by the warranty provider.

13. Promotions, Vouchers and Campaign Benefits

• TechVan may offer Promotional Benefits for specified periods, Products, brands, channels or customer segments.
• Each promotion may have separate eligibility criteria, validity periods, minimum purchase requirements, usage limits and exclusions.
• Promotional Benefits have no cash value unless expressly stated, may not be transferable, and may not be combined with other offers unless permitted.
• TechVan may cancel, withhold or reverse a Promotional Benefit obtained through error, manipulation, duplicate accounts, fraudulent activity or breach of campaign terms.
• TechVan may amend or discontinue promotions subject to applicable law and any commitments already made to eligible Customers.

14. Third-Party Sellers, OEMs and Service Providers

• Certain Products or services may be supplied, warranted, delivered or supported by third-party Sellers, OEMs, distributors, banks, payment providers, logistics providers or service centers.
• Where a third party is identified as the Seller or service provider, its specific product, warranty, payment or service terms may also apply.
• TechVan may facilitate communication and resolution but will not assume obligations belonging exclusively to an independent third party except where required by law or expressly undertaken by TechVan.
• Nothing in this clause limits any statutory rights available to Customers under applicable law.

15. Customer Obligations

• You must inspect the package and Product in accordance with any open-box or delivery inspection process communicated by TechVan.
• You must preserve invoices, order information, warranty documents and relevant packaging where these are required for after-sales support.
• You must not provide false delivery, identity or payment information or use another person's payment instrument without authorization.
• You are responsible for ensuring compatibility and suitability of a Product for your intended use unless TechVan has expressly provided a specific compatibility assurance.

16. Intellectual Property

• The TechVan name, logos, interface, software, design, text, graphics, catalog structure and other proprietary Platform materials are owned by or licensed to the operator of TechVan and are protected by applicable intellectual property laws.
• Third-party trademarks, product names and logos remain the property of their respective owners.
• No content from TechVan may be copied, reproduced, republished, commercially exploited or used to create a competing service except with prior authorization or as permitted by law.

17. Customer Data and Privacy

• TechVan may collect and process information reasonably necessary to operate the Platform, register Accounts, process Orders, receive payments, deliver Products, provide support, prevent fraud, communicate with Customers, improve services and comply with legal obligations.
• Customer information may be shared with relevant Sellers, payment providers, logistics partners, service centers and other processors only to the extent reasonably required for the applicable transaction or service, subject to applicable privacy and data protection requirements.
• A separate TechVan Privacy Policy should describe the categories of data collected, purposes of processing, retention, sharing, security, Customer choices and contact mechanism in greater detail.

18. Platform Availability and Disclaimer

• TechVan will use reasonable efforts to maintain Platform availability but does not guarantee uninterrupted or error-free operation.
• The Platform may be temporarily unavailable due to maintenance, upgrades, cyber-security measures, network failures, third-party outages, force majeure or other operational reasons.
• To the extent permitted by law, TechVan does not warrant that all Platform content will always be complete, current or free from technical errors, although reasonable efforts will be made to correct material errors.

19. Limitation of Liability

• To the maximum extent permitted by applicable law, TechVan will not be liable for indirect, incidental, special or consequential losses arising solely from use of or inability to use the Platform, except where such limitation is prohibited by law.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights.
• Any specific monetary liability cap should be inserted only after review and approval by TechVan/DX Group Legal.

20. Indemnification

• To the extent permitted by law, you agree to indemnify TechVan and its relevant affiliates, officers and representatives against claims, losses, liabilities and reasonable costs arising from your unlawful use of the Platform, fraud, infringement of third-party rights, or material breach of these Terms.
• This clause does not require a consumer to indemnify TechVan for matters caused by TechVan's own unlawful conduct or obligations that cannot be excluded under applicable law.

21. Suspension and Termination

• TechVan may temporarily restrict or suspend access to the Platform or an Account for security, maintenance, suspected fraud, legal compliance, misuse or breach of these Terms.
• TechVan may terminate an Account or refuse future transactions where serious or repeated violations occur, subject to applicable law.
• Termination does not affect rights and obligations arising from Orders already accepted, outstanding payments, refunds, warranties or disputes that survive termination.

22. Amendment of Terms

• TechVan reserves the right to amend, modify or update these Terms & Conditions from time to time.
• Material changes may be communicated through the Platform or other appropriate channels. Continued use after the effective date of revised terms constitutes acceptance, subject to applicable law.
• Changes will not retrospectively remove statutory rights or contractual rights already accrued unless legally permitted.

23. Force Majeure

• TechVan will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, government action, strikes, transport disruption, telecommunications failure, major cyber incidents or similar events.
• TechVan will use reasonable efforts to minimize the impact of such events on accepted Orders and Customer service.

24. Governing Law and Dispute Resolution

• These Terms & Conditions shall be governed by the laws of Bangladesh.
• Customers should first raise any complaint or dispute through TechVan's designated customer support or complaint resolution channel and provide reasonable information required to investigate the matter.
• The Parties should attempt to resolve disputes amicably. If resolution is not possible, the matter may be referred to the competent courts or authorities of Bangladesh in accordance with applicable law.
• Any internal dispute escalation timeline or designated jurisdiction should be confirmed by TechVan/DX Group Legal before publication.

25. Customer Support and Contact

• Customers may contact TechVan through the customer support channels, telephone number, email address, physical address or digital help center published on the Platform from time to time.
• Official contact information should be inserted in this Agreement before publication.