By accessing or using TechVan, creating an account, placing an order, communicating with customer support, participating in a promotion, or otherwise providing information to us, you acknowledge the practices described in this Policy, subject to applicable law.

1. Scope of this Policy

• This Policy applies to the TechVan website, customer account, checkout and ordering journey, customer support interactions, promotional activities and other TechVan digital services that link to this Policy.
• It applies to information collected directly from you, automatically through the Platform, and from authorized third parties involved in your transaction or service journey.
• Third-party websites, payment services, banks, OEM portals, social media platforms, logistics providers or other external services may have their own privacy policies. TechVan is not responsible for the privacy practices of independent third parties.

2. Information We May Collect

• Account and identity information: name, mobile number, email address, account credentials, verification information and other details required to create or maintain a TechVan account.
• Order and transaction information: products viewed or purchased, order number, cart information, transaction status, invoice details, promotions used, returns, replacements, refunds and after-sales records.
• Delivery and contact information: delivery address, billing address, recipient name, contact number, delivery instructions and related fulfillment information.
• Payment-related information: payment method, payment status, transaction reference and limited payment information received from banks, mobile financial services or payment gateways. TechVan should avoid storing full card credentials unless specifically required and lawfully secured.
• Device and technical information: IP address, browser type, operating system, device identifiers, language, approximate location derived from technical information where applicable, access time, referral source and diagnostic/security information.
• Usage information: pages viewed, searches, clicks, product interactions, cart activity, session information, campaign interactions and other information about how you use the Platform.
• Customer service information: communications, complaints, inquiries, call/chat records where applicable, feedback, survey responses and documents or images you voluntarily provide for support, warranty, return or verification purposes.
• Marketing preferences: consent or preference information relating to promotional SMS, email, push notifications, calls or other marketing communications.
• Fraud and security information: information reasonably necessary to identify suspicious transactions, account misuse, unauthorized access, payment risk or violations of TechVan's Terms & Conditions.

3. How We Collect Information

• Directly from you when you register, place an order, make a payment, request delivery, submit a return/refund/warranty claim, contact support, enter a promotion or otherwise interact with TechVan.
• Automatically through cookies, logs, analytics technologies and security tools when you browse or use the Platform.
• From approved third parties such as payment providers, banks, logistics partners, OEMs, national distributors, vendors, service centers, customer support providers and fraud-prevention providers where necessary for the relevant service.
• From publicly available or lawfully accessible sources where reasonably necessary for fraud prevention, legal compliance or protection of TechVan and its customers.

4. How We Use Your Information

• To create, authenticate, administer and secure your TechVan account.
• To receive, validate, process, fulfill, deliver and track orders.
• To process and reconcile payments and support EMI or financing journeys offered through approved financial partners.
• To manage cancellations, returns, replacements, refunds, warranty claims and after-sales support.
• To communicate order confirmations, delivery updates, account notices, service messages and customer support responses.
• To personalize the shopping experience, remember preferences and present relevant products, content or offers.
• To operate, maintain, troubleshoot, analyze and improve the Platform, customer experience and business operations.
• To conduct analytics, reporting, demand planning and performance measurement using appropriate safeguards.
• To detect, investigate and prevent fraud, abuse, cyber threats, unauthorized access and other unlawful or prohibited activity.
• To send marketing and promotional communications where permitted by applicable law and consistent with your communication preferences.
• To comply with applicable laws, regulatory requirements, court orders, lawful government requests, tax/accounting obligations and internal compliance requirements.
• To establish, exercise or defend legal claims and enforce TechVan's Terms & Conditions.

5. Cookies and Similar Technologies

• TechVan may use cookies, pixels, tags, local storage and similar technologies to enable essential website functions, keep users signed in, remember cart/preferences, understand website usage, measure campaign performance and improve security.
• Some cookies may be necessary for the Platform to operate. Analytics or advertising technologies should be deployed in accordance with applicable consent and notice requirements.
• Where browser or Platform controls are available, you may manage certain cookie preferences. Disabling essential cookies may affect Platform functionality.
• TechVan should maintain a separate Cookie Notice or cookie-management interface if required by the technologies deployed on the live website.

6. Payment Information

• Payments may be processed by independent banks, card networks, mobile financial service providers, payment gateways or financing partners.
• TechVan may receive transaction identifiers, payment status and other information needed to confirm and reconcile payment, but the relevant payment provider may independently collect and process financial information under its own privacy terms.
• For EMI or financing, the relevant bank or financing partner may collect additional information and determine eligibility under its own policies. Customers should review the applicable partner's privacy notice and terms.

7. Sharing and Disclosure of Information

• TechVan may share information only to the extent reasonably necessary for the purposes described in this Policy.
• Vendors, OEMs, national distributors and sellers: where required to confirm product availability, fulfill orders, validate serial/IMEI or warranty information, provide after-sales support, process replacement or resolve a customer issue.
• Logistics and delivery partners: recipient name, address, contact information, order/parcel information and delivery instructions necessary to fulfill and track delivery.
• Payment and financial partners: transaction and customer information reasonably required for payment processing, reconciliation, refunds, EMI or fraud checks.
• Technology and service providers: hosting, cloud, analytics, communications, customer support, cybersecurity, fraud prevention and other providers supporting TechVan operations.
• Affiliates and authorized business units: where necessary for legitimate operational, administrative, reporting, compliance or customer-service purposes and subject to appropriate access controls.
• Government, regulators and law enforcement: where disclosure is required by applicable law, lawful process, regulatory obligation or a valid request from a competent authority.
• Corporate transactions: information may be disclosed as reasonably necessary in connection with a merger, acquisition, restructuring, financing or transfer of business/assets, subject to applicable legal requirements.
• TechVan does not intend to sell customers' personal information as a standalone commercial product.

8. Marketing Communications

• Subject to applicable law and your preferences, TechVan may use your contact information and shopping interactions to communicate promotions, campaigns, new products, vouchers, partner offers or other marketing messages.
• You may opt out of eligible direct marketing communications through the unsubscribe/opt-out mechanism provided in the relevant channel or by contacting TechVan.
• Opting out of marketing will not prevent essential transactional communications such as order confirmations, payment notices, delivery updates, security alerts or customer-service messages.

9. Data Retention

• TechVan will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, warranty, accounting, tax, fraud prevention, dispute resolution and legal/regulatory obligations.
• Different categories of information may have different retention periods. TechVan should approve and maintain an internal retention schedule before the website goes live.
• When information is no longer required, TechVan should securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements and internal policies.

10. Data Security

• TechVan will implement reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, disclosure or destruction.
• Security measures may include access controls, authentication, encryption where appropriate, secure transmission, monitoring, logging, vulnerability management and restricted access for authorized personnel and service providers.
• No method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers should also protect account passwords, OTPs and devices and should promptly notify TechVan of suspected unauthorized account activity.

11. Your Choices and Requests

• Subject to applicable law and verification requirements, you may request information about personal data held by TechVan, correction of inaccurate information, or deletion/closure where applicable.
• You may update certain account information directly through the Platform where such functionality is available.
• You may withdraw eligible marketing consent or opt out of promotional communications without affecting necessary transactional communications.
• Certain information may need to be retained despite a deletion request where required for legal compliance, fraud prevention, financial records, dispute handling, warranty administration or other lawful purposes.
• TechVan should publish a designated privacy/contact channel for submitting privacy-related requests.

12. Children's Privacy

• TechVan is intended for customers legally capable of entering into e-commerce transactions. The Platform is not designed to knowingly collect personal information directly from children where parental or guardian authorization is legally required.
• If TechVan becomes aware that personal information has been collected from a child contrary to applicable requirements, reasonable steps should be taken to address or delete the information as appropriate.

13. Third-Party Links and Services

• TechVan may contain links or integrations with third-party websites, applications, social media services, payment providers, banks, OEMs, service centers or other services.
• Your use of those services may be governed by separate terms and privacy policies. You should review the relevant third party's privacy practices before providing information to them.

14. Cross-Border Processing

• Some technology, cloud, analytics, support or other service providers may process or store information outside Bangladesh where legally permitted.
• Where cross-border processing occurs, TechVan should implement the safeguards and approvals required under applicable law and its internal data-governance framework.
• Final wording for international transfer mechanisms should be confirmed by TechVan/DX Group Legal and IT Security based on the actual production architecture and vendors.

15. Fraud Prevention and Platform Security

• TechVan may analyze account, device, transaction, payment, delivery and usage information to identify unusual behavior, protect customers, prevent promotional abuse, reduce payment fraud and secure the Platform.
• Where reasonably necessary, TechVan may restrict transactions, request additional verification or suspend access while suspicious activity is investigated, subject to applicable law and TechVan's Terms & Conditions.

16. Changes to this Privacy Policy

• TechVan may update this Policy from time to time to reflect changes in its services, technology, business practices or legal/regulatory requirements.
• The updated Policy will be published on the Platform with an updated effective date. Material changes may also be communicated through other appropriate channels where required.
• Customers are encouraged to review the Policy periodically.

17. Contact Us / Privacy Queries

• If you have questions, concerns or requests regarding this Privacy Policy or TechVan's handling of personal information, please contact TechVan through its designated privacy/customer-support channel.
• Privacy/Support Email: [INSERT APPROVED EMAIL]
• Customer Care Number: [INSERT APPROVED NUMBER]
• Registered/Business Address: [INSERT APPROVED ADDRESS]
• Legal Entity Operating TechVan: [INSERT FULL LEGAL ENTITY NAME]

18. Governing Framework

• This Policy is intended to operate in accordance with applicable laws and regulations of Bangladesh and should be read together with TechVan's Terms & Conditions, Return & Refund Policy, Cookie Notice and any other applicable customer notices.
• In the event of any inconsistency, mandatory requirements of applicable law will prevail.
• Before publication, TechVan/DX Group Legal should confirm the final references to applicable privacy, cyber-security, consumer-protection, e-commerce and data-governance legislation.

Internal Review Checklist - Remove Before Website Publication

• Confirm the full legal entity that owns/operates TechVan.
• Confirm TechVan website domain and whether a mobile app will be covered.
• Confirm all data actually collected at registration, checkout, payment, delivery, support and warranty stages.
• Confirm cookies, analytics, advertising pixels and marketing platforms actually deployed.
• Confirm payment gateways, MFS providers, banks/EMI partners and what data TechVan receives from them.
• Confirm OEM, national distributor, vendor, logistics and service-center data-sharing flows.
• Approve customer-data retention periods by category.
• Confirm whether any TechVan data is hosted or processed outside Bangladesh.
• Insert approved privacy email, customer-care number and business/registered address.
• Legal review should confirm consent language, customer rights, cross-border processing, children's privacy, regulatory references and any required grievance/data-protection contact.